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Return Policy

We take pride in delivering a high quality products to our consumers and we take care in making sure the end result is the best it can be. However, due to the nature of our products we are unable to accept returns or exchanges.
You can always contact us for any return question at help.goodscentsonly @gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Picture proof is required.

Damaged items will be replaced with an identical product only. A photo of the damaged item is required.

  • Please contact us within 7 days of receiving your order if there is a discrepancy with your shipment. Orders received after 7 days will not be considered. If you will be making a return on a damaged item, please address the package to:

    Good Scents Only
    Returns Department
    7941 Halifax Ave N
    Minneapolis, MN 55443


    Please send your return package via UPS or Parcel Post insured. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.

    IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/resalable condition for a refund.

    Once we receive your return package, we will issue you a store credit for the price of the products you returned (including tax, if any). If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item to us.

    Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.

    Exchanging an item at Good Scents Only: 

Not currently available.